Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be returned in the same condition in which it was received. New items must be unworn or unused, with tags where applicable, and in their original packaging. Items sold as slightly used or pre-owned must be returned in the same condition as described and received. You will also need your receipt or proof of purchase.

To start a return, please contact us at gosia705.89@gmail.com.

If your return is accepted, we will provide instructions on how and where to return your package. Where a return shipping label is provided, it will be available for you to download and print.

Customers are responsible for the cost of return shipping unless the item is faulty, damaged, not as described, or an incorrect item was supplied.

Items returned to us without first requesting a return may not be accepted.

We do not charge a restocking fee.

For any questions regarding a return, please contact us at gosia705.89@gmail.com.

Damages, faults and incorrect items

Please inspect your order when you receive it and contact us as soon as possible if the item is faulty, damaged, not as described, or if you receive the wrong item. We will assess the issue and arrange an appropriate solution in accordance with your statutory rights.

Exceptions / non-returnable items

Certain items may not be eligible for a change-of-mind return, including personalised or custom-made products, perishable goods, and sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

Please contact us if you have questions about whether a specific item can be returned.

Gift cards cannot normally be returned or refunded unless required by law.

Nothing in this policy affects your statutory rights, including your rights in relation to faulty, damaged, misdescribed or incorrect goods.

Exchanges

We do not offer direct exchanges. If you would like a different item, size or colour, please return the original item in accordance with this policy. Once the return is accepted, you can place a separate order for the replacement item.

UK and European cancellation rights

Where applicable under consumer law, customers may have additional statutory cancellation or return rights for purchases made online. These rights are in addition to our 30-day return policy and are not affected by this policy.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. We aim to process approved refunds within 10 business days. Your bank or card provider may require additional time to process and display the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at gosia705.89@gmail.com.